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Notification controls live on your profile page, in the Alerts and Email from us sections.

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Channels

A channel is how a message reaches you.

Email

Available on every plan, and the channel alerts are delivered over.

SMS

Premium. Your choice is recorded against your account.

WhatsApp

Premium. Your choice is recorded against your account.
Switching SMS or WhatsApp on records a preference, not a delivery. Email is the channel alerts are delivered over, and the controls say as much where they sit. A switch that appears to work and silently never delivers is the version of this failure you would only discover at the moment you needed the alert.

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Classes and channels are two separate things

A class is what kind of message it is. A channel is how it reaches you. Keeping them apart is the whole design: you should be able to take a weekly summary by email and an emergency balance alert by WhatsApp without one choice deciding the other. Product news is never bundled with your alerts. It is its own control, labelled Send me product updates, and it is off unless you turn it on.
This is a legal record rather than a preference. POPIA section 69 requires consent for direct marketing to be given rather than assumed, so the control is never pre-ticked and is never folded into a general notifications switch. You can withdraw it at any time, and doing so affects nothing else about your account.

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Which address each kind of mail comes from

Every one of them sets a reply address of help@myclerkbook.com, so replying reaches a person.
One-click unsubscribe applies to marketing mail only. Turning off product updates stops marketing email. It does not stop email about your account, such as a password reset or a receipt, because those are not marketing. An unsubscribe control on a trial-expiry alert would invite you to switch off the notifications the product exists to deliver.

Next: exporting your data

Getting a copy of everything you have entered.