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Three things go wrong often enough to have a page: signing in, figures that look out of date, and reading a document. Start here, and if none of it fits, write to us.

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Check this first

Is it us?

status.myclerkbook.com carries uptime and incident history. If something is down, it is stated there before it is answered by email.

Reload the page

Every screen is drawn from your records rather than from a live feed, so a reload always gets you the current figures.

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Signing in

Check which method you used. myClerkBook offers email and password, username and password, and Google. Sign in with Apple and passkeys are specified and are not offered on the sign-in page today, so if you are looking for either, they are not missing, they are not there yet. The sign-in page is the authority on what is live, not this list.
1

The password is not being accepted

Use Forgot password on the sign-in page. A reset code is emailed to you from accounts@myclerkbook.com. If it has not arrived in a few minutes, check the spam folder for that address specifically.
2

The account is locked

Repeated failed attempts lock an account, and you are emailed when that happens. Reset the password rather than trying again, or write to help@myclerkbook.com.
3

You were emailed about a sign-in from a new device

That is a notice, not a block. If it was you, nothing needs doing. If it was not, change your password immediately and tell us.
4

You signed in and landed on the plan page

That is correct behaviour, not a failure. A plan or the Premium trial is what opens the app, and the choice comes straight after sign-up rather than during it.
Signing in takes you to the book you used most recently, not to a list. If you expected a different book, use the book switcher rather than signing out and back in.

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A figure looks stale

Screens update themselves while you have them open. When that live connection drops, three things happen in order, and none of them silently leaves you looking at old numbers.
  1. It reconnects, waiting a little longer between each attempt, and refetches when it comes back, because a connection that was down missed things.
  2. After repeated failures it falls back to checking every minute.
  3. It stops presenting itself as live. A screen that has stopped updating says so, because visible staleness is honest and invisible staleness is not.
Reload if you are unsure. Every screen renders your current records from the record itself, so a reload is always accurate whatever the live connection is doing. If a figure is still wrong after a reload, that is a real discrepancy and worth telling us about.
If the total on a screen looks wrong rather than merely old, do not correct it by hand. Send us the book name and what you expected, and leave the entries alone so the discrepancy is still there to look at.

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A document will not read

myClerkBook has no document upload, on any surface. Nothing reads a receipt or a statement, so there is no parse to fail: every entry in the book is one you record yourself.If a page suggested otherwise, that page is the mistake, and we would like to know which one.

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Still stuck

Next: contact support

Where to write, what to include, and which address handles privacy and rights requests.