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Two addresses, and which one you use matters.

help@myclerkbook.com

Everything about using myClerkBook: something is broken, something is confusing, something is billed wrongly.

legal@myclerkbook.com

Privacy requests, POPIA and GDPR inquiries, and anything about the Terms of Service.

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Support

help@myclerkbook.com is the support inbox, and it is also the reply address on every email myClerkBook sends you. Replying to any email from us reaches the same place, so you never have to find this page to answer one. How quickly you hear back depends on your plan:

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Privacy and rights requests

legal@myclerkbook.com handles privacy requests, POPIA and GDPR inquiries, and Terms of Service contact. Send a rights request there rather than to support. Access, correction, erasure and the rest are formal requests with obligations attached, and sending one to the general support inbox risks it being handled as an ordinary question. Compliance sets out what you can require and Data retention and deletion sets out what happens when you do.

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Before you write

1

Check the status page

status.myclerkbook.com carries uptime and incident history. An incident there is already known and already being worked on.
2

Check troubleshooting

Troubleshooting covers signing in, figures that look stale, and reading documents, which is most of what arrives in the inbox.

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What to put in the email

The more of this you include, the fewer rounds it takes.
  • Which book, by name, if the problem is in one.
  • What you expected, and what happened instead. Both, separately. The gap between them is usually the whole answer.
  • When it happened, roughly, and whether it has happened more than once.
  • What you were using: browser and device, or the installed app.
  • A screenshot, if the problem is something you can see.

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What we will never ask you for

Nobody at myClerkBook will ever ask you for any of these, and an email that does is not from us.
  • Your password. We cannot read it and we never need it.
  • A bank login, card number or one-time code. myClerkBook has no facility to connect a bank account, and your card details are held by Polar rather than by us. See Payment methods.
Forward anything suspicious to help@myclerkbook.com rather than replying to it.

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The other addresses you will see

Three addresses send you mail and do not receive it. Replies to any of them land in the support inbox, so replying is always safe. Only hello@ carries an unsubscribe link, and deliberately so. Your alerts and your security email are the things the product exists to send, and an unsubscribe control on a trial expiry warning is an invitation to switch off the warning.

Next: the changelog

What shipped and when, and how the log is kept.