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Every plan change happens on your billing page. There is one place to do it, and every Upgrade prompt in the app leads there.

Changing plan

1

Open billing

Account menu → Billing, or go straight to /app/settings/billing.
2

Pick monthly or yearly

The toggle above the plans changes which price you are choosing.
3

Choose the plan

A summary appears first, showing the plan, the full price and the renewal cadence.
4

Review, then confirm

Payment fields open only after you have seen that summary and chosen to continue. You can leave at that point without being charged.
The review step is deliberate. You are shown exactly what is being bought and at what total price before any payment details are asked for, and the exit is available at every stage until payment is confirmed.

Monthly to yearly, and back

Switching between monthly and yearly is a change of product rather than a setting, because the billing interval is fixed on the product itself. In practice that means you choose the yearly price the same way you chose the monthly one, from the same plan card, with the toggle set to yearly.

When the change takes effect

Upgrades

Immediate. The new limits apply as soon as the payment is processed and your account is updated.

Downgrades and cancellations

At the end of the period you have already paid for. You keep what you paid for until then.
A cancelled subscription reads Cancelling at the end of the period on your billing page until that date arrives, then reads as ended. Cancelling is never the same thing as losing access on the spot.

The Agent add-on

The Agent is added and removed independently of your plan. Adding it does not change your plan, and changing your plan does not remove it.

If a payment fails

Your billing page always states the plan you currently hold. A failed payment never leaves that ambiguous. If a charge does not go through, the page says what plan you are on and what happened, rather than showing a plan you may not have.

Next: managing your subscription

Cancelling, and where your subscription is administered.