Who processes your payments
Payments are handled by Polar, which acts as the merchant of record. myClerkBook never sees or stores your card details. They are entered directly into Polar’s payment form, which is why the checkout window is theirs rather than ours.This is why your card statement shows Polar rather than myClerkBook, and why
receipts arrive from Polar’s system.
What the billing page shows
Your current plan
Basic or Premium, read from your account rather than assumed.
Subscription status
Active, on trial, cancelling, overdue or ended.
Trial end date
Shown for as long as a trial is running.
Agent add-on
Marked active when you hold it.
Cancelling
Cancellation is handled through Polar, and the link to it reaches you with every receipt. Cancelling stops the next renewal. It does not end the period you have already paid for, and it does not delete anything.1
Cancel the subscription
Your plan continues to the end of the current period.
2
The period ends
Your account moves to Basic. Every record you have created stays.
3
Nothing is deleted
Closing your account is a separate, explicit action. See
Data retention and deletion.
If something looks wrong
Your billing page is the authority on what plan you hold. If it disagrees with what you expect, after a payment, a cancellation, or a plan change that seems not to have applied, give it a moment and reload: a completed payment reaches your account a few seconds after Polar confirms it. If it still looks wrong, email us with the date and the plan you expected.Next: payment methods
Which cards are accepted and where they are changed.