> ## Documentation Index
> Fetch the complete documentation index at: https://docs.myclerkbook.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Closing your account

> What closing your account deletes, what it does not cover, and what cannot be undone.

Closing your account is permanent. This page states exactly what goes, what
does not, and what to do first.

## What closing deletes

Closing your account deletes **your account and everything in it**, immediately
and permanently. It is one instruction, and every record your account owns is
removed in the same operation rather than swept up afterwards by a job that has
to run.

<CardGroup cols={2}>
  <Card title="Your books" icon="book">
    Every dashboard, with its name, its base currency and its settings.
  </Card>

  <Card title="Your entries" icon="receipt">
    Every transaction you have recorded, and every group you sorted them into.
  </Card>

  <Card title="Everything built on them" icon="chart-simple">
    Widgets, insights, and any document still waiting to be reviewed.
  </Card>

  <Card title="Your account record" icon="user">
    Your profile, your usage history, your permissions and your audit trail.
  </Card>
</CardGroup>

There is no soft delete, no archive, no recovery window, and no copy retained
for training.

<Warning>
  **There is no undo, and no grace period to change your mind in.** Nobody can
  restore a closed account, including us. Export first if there is anything you
  may want.
</Warning>

## What closing does not cover

One thing sits outside that deletion, and it is worth stating separately
rather than rounding into the sentence above.

**Analytics records are erased on their own schedule, not instantly.** When
you close your account we instruct our analytics providers to erase the copies
they hold, and they complete that within 30 days. Your ledger itself is gone
the moment you confirm. What we send analytics providers is listed in
[What we collect](/privacy-and-security/what-we-collect), and it carries no
session recordings and no IP addresses.

**Billing records outlive the account**, and that is a legal obligation on the
payment provider rather than a choice. They record that a payment happened, not
what is in your books.

| What                                                    | When it goes                                                                 |
| ------------------------------------------------------- | ---------------------------------------------------------------------------- |
| Your books, entries and everything else in your account | Immediately, when you confirm                                                |
| Records held by our analytics providers                 | Erasure is instructed when you confirm; providers complete it within 30 days |
| Billing records                                         | As long as tax and accounting law requires, held by our payment provider     |

<Note>
  Those are three different promises and collapsing them into one would make
  the strongest of them false. Your ledger is gone immediately, which is the
  strong claim and it is true. The analytics erasure starts at the same moment
  but completes on each provider's own schedule. The billing record is somebody
  else's legal obligation.
</Note>

## Before you close

<Steps>
  <Step title="Export anything you want to keep">
    Once the account is gone, so is the ability to get a copy from it. See
    [Exporting your data](/your-account/exporting-your-data).
  </Step>

  <Step title="Cancel your subscription">
    Cancelling and closing are separate actions, and neither triggers the
    other. See
    [Managing your subscription](/plans-and-billing/managing-your-subscription).
  </Step>
</Steps>

## How to close it

In the app, open the account menu and choose **Settings**, then select
**Data**. At the bottom of the page, select **Delete account**, read what will
be erased, and type **DELETE** to confirm.

The confirmation shows what your account actually holds before anything is
removed, because closure is permanent and a destructive action reached in one
step is a destructive action reached by accident. When you confirm, you are
signed out immediately and the deletion runs.

If you would rather not use the product, email
[legal@myclerkbook.com](mailto:legal@myclerkbook.com) from the address on the
account and say that you want it closed. We confirm what is being removed
before anything is removed.

## Your right to erasure

Erasure is a right under POPIA and under GDPR Articles 15 to 22, and asking for
it costs nothing. We respond within thirty days and we will not ask you why.

If you are unhappy with how we handle a request, you can complain to the
Information Regulator of South Africa, or to your own supervisory authority if
you are in the EU.

<Card title="More on retention and deletion" icon="arrow-right" href="/privacy-and-security/data-retention-and-deletion">
  How long each category is kept, and what deleting a single record does.
</Card>